customer testimonials
"Simple and straightforward. Gus was brilliant. He went out of his way to help me, and was empathetic to a personal situation I was facing at the time. He even organised a superior model at the same price when our ordered one was going to take too long, and charged no more for the product or interstate delivery. I have told many people how great the service was, all because of Gus. He should be commended."
Diane Matthews, 01 September 2010
"I checked your website first and then took a printed copy of the fridges I liked to your competitors' store to view the fridge in person and compare prices. I was looking for a quality fridge at a competitive price and your company "trumped" the competitors for price by a mile! Your sales representative was extremely helpful and went out of their way to get an applicance to me as promptly as possible. The delivery of the applicance was prompt and all rubbish and the old applicance were removed with the minimum of fuss. Thanks!"
Kristen Davies , 31 August 2010
"Easy, cheap, good website, fast and friendly service. Very happy!!"
Evan Price, 30 August 2010
"Mostly it was a positive one. I did an oniline order on friday 13th Aug. and queried it on the 14th, The order had not gone through correctly but the sales person I spoke with gave me a name and email address for Gus. Gus's service was FANTASTIC. He was very responsive and was honest about my order that it had not gone through. Gus gave me an email to confirm status of order and he followed up with a call and another email. Service was greatly appreciated. Gus made me feel that my online order was valued and important to me an the company. Online seemed simple."
Sylvia Kunig, 30 August 2010
"Very pleasant; I saw the BBQ I wanted on your website and rang up to inquire. Gus was extremely professional, courteous and provided excellent customer service. He took down my questions and followed up diligently until the item was finally delivered. I will definitely purchase through him again."
George Robinson, 30 August 2010
"The experience was awesome! Gus is a legend! I ordered one day and got it the next. Truly magnificent service."
Derek Miller, 27 August 2010
"Excellent, couldn't have had better service. Prompt response to any queries I had and the delivery window of 9.30 to 11.30 was spot on. The driver was there at 9.30!!"
Melissa Coote, 23 August 2010
"I came across your website after a google search for kitchenaid accessories, at first was a bit hesitate from ordering online but spoke to Gus and he was extremely helpful in helping me with my order and ensuring it was posted promptly without a huge delivery cost, and knowing it was a local company and not just some online ordering with no location was reasuring. My experience has been positive and I received my order after 2 days which was ordinary post. Gus also gave me a follow up call just to make sure I did receive it and the order was ok. So I would not hesitate in using your online service or coming into one of your stores again."
Melissa Snape, 23 August 2010
"I couldn't be more impressed by the promptness of replies to emails. The process was explained and that's what happened. Staff were friendly and nothing was too much trouble. I wish there were more organisations like yourselves. An example of customer service at a premium. I will be passing my experience onto my friends and family. The service was faultless from the initial contact to the person who delivered the washing machine. Hard to improve on this."
Sue Storen, 20 August 2010
"Amazing so easy and FAST. Customer service is outstanding, will definitely be using E&S for all future applicances"
Jane Evans, 14 August 2010
"very good. thanks for prompt phone call explaining not in stock and offer to hold until my kitchen was ready once in stock."
Sue Henderson, 6 August 2010
"Very impressed everyone was really helpful and nothing was to much to ask. It couldn't have been better service"
Kate, 5 August 2010
"Excellent. No problems, friendly and helpful staff interaction. Everything went smoothly and product received without any hiccups."
Michelle Jones Lennon, 1 August 2010
"I just wanted to let you know how pleased I am to have discovered E&S Trading. What a pleasure it was to do business with you. Customer Service is outstanding, my new dish drawer has been installed and is perfect. I will certainly be doing all my appliance shopping with you in future. Thank you once again"
Jane Evans, 7 August 2010
"Fantastic communication and interaction - wonderful service and very happy with the product"
Amanda Barry, 1 August 2010
"Great - effortless, exceeded my expectations. I received a prompt phone call. I was informed that the ordered item was out of stock and was offered the next model up for the same price. I accepted the generous offer. All staff at warehouse was courteous and friendly. Thank you"
Friederike Muttray, 30 July 2010
"I purchased a Bosch front load washing machine. My experience with E&S Trading was exceptional and wonderful. We originally got a quote from Harvey Norman (whose service did not compare) then I seen your web page and noted the washing machine was $30.00 cheaper."
Mellissa Bucknell, 29 July 2010
"Perfect. Love purchasing online, and after doing necessary background research, I found the process of online ordering through e & s very straightforward."
Jeremy Blackman, 30 July 2010
"I was extremely satisfied with the ease of use and high level of service I was provided. Gus was an excellent help and make the purchases very easy. Keep up the great work!"
Brent Chapple, 29 July 2010
"Very good. I did appreciate the very quick response (phone call) once the order was placed. I was promised I would receive a phone call once the item was in stock and I can say that was indeed the case. Nice to deal with a company whose promises are kept"
Michael, 29 July 2010
"Fantastic. My wife was VERY trepidatiouse at first. Now with care she is a happy on line shopper."
Ron, 29 July 2010
"Great. Quick service/ delivery & very nice to get the curtesy call to make sure it had arrived & that it was what I ordered."
Debbie Hack, 28 July 2010
"Fantastic - Great to see that customer service is still top of mind even though an online service. Thanks also to Gus for following up on delivery service for me."
Susan Lair-Favaro, 27 July 2010
"Quick& easy. Great price. I used a shopping comparison site to find the best price. I was glad E&S showed up as offereing the best deal, as I have been to your store in Ashburton and appreciate that you are a legitimate and trust-worthy business - not some dodgy dealer operating out of a caravan."
Chris, 27 July 2010
"This is the largest online purchase that I have made. I was very assured on finding that the company had been around for 50 years. At every contact I made by phone I was pleasantly and professionally greeted. I was kept up to date on the arrival of the cook top."
Russell Taylor, 21 July 2010
"The online trading store was very easy to use and the feedback through the process was great."
Gordon Underwood, 20 July 2010
"Excellent, very easy. I actually ended up ordering over the phone from the online ad."
Helen Tyrrell, 20 July 2010
"Purchasing from E&S Trading online was great and saved me money. Sam was very pleasant, when he rang me to confirm the order."
Judy Lewis, 20 July 2010
"Very professional and delivery delay explained by personal phone call on the day of order"
Malcolm Shepherd-Clark, 20 July 2010
"My experience with E&S was nothing short of excellent...I am over the moon withnot only my purchase but the very efficient service given and for me to be kept updated on my purchase for me was excellent !!!"
Marilyn Jeynes, 20 July 2010
"Very easy and straightforward. Prompt reply after purchase. The website prices are great - beat any other store we looked at."
Jesslyn Williams, 19 July 2010
"The fridge was delivered on Saturday AM. A bit earlier than expected but that was fine as allowed us to get on with other things. Delivery man was a nice bloke. Fridge is working perfectly and everyone’s happy. Thank you for your prompt service and attention. I’ll use E&S again."
Chris, 19 July 2010
"Very easy! Very happy with the customer service, felt looked after! Thankyou for your help too in getting the cooktop to Essendon for ease of pick-up. Very much appreciated!"
Andrew & Lisa Harris, 16 July 2010
"It has been great. I would like to congratulate you and your staff on a job well done. . I received a phone call soon after I purchased the grinder, the man I spoke to was very helpful he managed to find one at a different store. great service thanks again. you have won my confidence."
Gerald, 14 July 2010
"I hadn't had any experience of buying online so i rang up e&s trading and they took me through it all step by step how to buy their products. I couldn't beleive how professional they were,and how easy the whole experiance was. I was so happy that i then ordered another item from their store."
Lloyd Winney, 13 July 2010
"Very good. I had already determined which washing machine to purchase and found E&S via Google. The washing machine was competitively priced and delivery time was very fast. The delivery cost was also cheaper than a lot of other sites. I was happy with the process from start to finish."
Sue Worrell, 12 July 2010
"Just a quick word of thanks to yourself, warehouse and delivery staff at E&S for the polite, prompt and professional customer service, which is a rarity these days. If you continue the good work, rest assured, I will continue to envisage all "Hardly Normal" stores as obselete."
Mark Battersby, 13 July 2010
"Excellent. Really high quality service, efficient delivery and communication was spot on. Good value too."
Liam Delahunty, 06 July 2010
"Very good - in particular the interest and service given by Gus was very helpful. it was good to be treated as a person - even when making an online purchase."
John Kenyon, 06 July 2010
"- your product price was the cheapest. - your delivery price was cheaper (going from melbourne to sydney than some other store based in sydney) - delivery was quick (2 days) - manager was friendly and efficient - overall excellent"
Joesph, 06 July 2010
"Very good. Order was acknowledged straight away, and I was told quickly that there was a delay with my shipment. I would recommend site to others looking to buy appliances."
Helena Bruyn, 06 July 2010
"I thought it was very organised, I was extremely happy with my purchase as well the service I received. I thought it was great how you kept me informed about the delivery."
Sonia Willmann, 06 July 2010
"I have to say I was a little apprehensive but found the experience in reality very smooth and every thing ES said they would do was done and thsi instilled confidence. I was totally happy with the process. In fact more than happy. I was really imressed from sale to installation. The peopler who installed the machines were on time, friendly and totally helpful."
Ian Brownwood
"Outstanding, no issues what-so-ever and excellent service"
Larry Bedggood, 06 July 2010
"Very positive - quick, efficient and cheaper than competitors. The follow up was great and delivery bang on target"
Jason Verstak, 07 July 2010
"I am so so happy to have received our Bosch Washing Machine at around lunch time today.....I was very surprised when the courier rang as I had set my mind that it probably would be mid week when it arrived. I have already done 2 loads of washing in it (after getting it plummed in correctly) and I am very pleased with the washes. Thank you again so very much for 100% customer service I will not hesitate in recommending E & S Trading to anyone who is looking for white goods. One very happy customer"
Marilyn, 05 July 2010
"excellent. staff were knowledgable and very helpful, regardless of the time. great to speak to a real person."
Damien Head, 30 June 2010
"Just wanted to commend you on the great service – needed it in a hurry and got it! One of the better online experiences I have had."
Lara, 24 June 2010
"The experience was totally without hassel. I found your website easy to use. Your price was very competitive. Delivery driver was helpful and efficient."
Pam Hawkes, 19 June 2010
"Very, very good. Gus was a true professional and a breath of fresh air compared to the 'usual' poor level of customer service that is all too prevalent these days! Well done Gus"
Stephen Davidson, 18 June 2010
"Customer Service brilliant, Order one day and collected from warehouse the next. Directions sought re warehouse. Gus was as good as a GPS, and made sure I understood directions before closure to call."
John Telford, 18 June 2010
"Extremely easy. It was a breeze to fill in purchase online, and the price was the most competitive for the model I chose. I placed order one evening and next day had a response confirming delivery for saturday that week. We had follow up calls and delivery arrived on time in given 2 hour window. I love that you can give a 2 hour window for delivery (and stick to it)- so many others want you to wait at home all day."
Tarryn Cottren, 18 June 2010
"Upon unpacking we noticed a dent and cut in (the refrigerator) door, we telephoned your organisation and were advised that the supplier would look at replacing the door. We were later informed that this would not occur due to the time passing between the item being dispatched and the unpacking. We were then pleased to learn that your company would provide us with a new refrigerator and take back the damaged unit. This has now occurred and we can only thank you for the courtesy and understanding shown to us by your office staff and carrier. We will have no hesitation in recommending your organisation to all and sundry."
R T & J L Martin, 1 June 2010
"Very Good. The offered delivery options did not suit me so I was able to arrange to pick my item up from another store. Gus was very helpful and made organising this very easy"
John Valentan, 16 June 2010
"It was the best way to buy my new cooktop as gus steered me in the right direction,he also emailed me the measurments .i have advised many of my friends if they need any appliancs to go to your website first."
Faye McGrath, 11 June 2010
"Easy and straightforward. I was happy with everything. Especially with Gus' support."
Andrey Chichkanov, 11 June 2010
"Excellent, great prices and prompt delivery, have recommended your business to all my friends"
Linda Palmer, 11 June 2010
"The staff were most helpful with answering any questions I had. My purchase was quick and easy to do online and delivery the next day was great."
Christine, 10 June 2010
"Just to let you know, the goods arrived last Friday, and appear to be all in good order. Main reason for sending this email is to thank you for an excellent service. You have restored my faith in your industry, which is normally staffed by wet behind the ears know-it-alls, such as the ones you encounter at 'Hardly Normal'. I only wish your range had the next items I'm looking for, as I would not hesitate to do further business with you. Once again many thanks."
David Blackshaw, 08 June 2010
"I just wanted to thank you for the great service you provided for the purchase of our new washing machine. We would certainly buy from you again and recommend you to our friends."
Valerie Dennis, 09 June 2010
"Very easy and pleasant process to purchase products, for an older person reluctant to deal with modern electronic purchasing technology."
Howard Jensen, 07 June 2010
"Excellent in every way. Gus was fantastic, answered emails very quickly. This was the best online service I hav received"
Anne Braendler, 05 June 2010
"Fantastic !! I was able to purchase from the comfort of my home, the delivery was prompt and on time and the driver assisted in removing the old dryer and took the packaging away. Great service, well done. I was so happy i have told friends and family how easy it was and how happy I am with the purchase and the service"
Cheryl Kennedy, 04 June 2010
"I would like to add positive feedback to your business. The process from time of ordering to arrival at our home was excellent given the logistics. Your customer service is excellent with constant and reliable information on the current status of the order."
Brian Sullivan, 04 June 2010
"I wish to express my thanks to you & your team for a great customer service, as well as "taking the extra mile" to make the purchase & installation ran smoothly. My tenant is happy too with the demonstration done after the installation. I would not hesitate to buy again from E/S Trading the next time I need an appliance. Also, I would recommend E/S trading to my friends & people I know. Keep up the very competitive good work!"
Jerry Oliveria, 29 May 2010
"EASY! Had no trouble at all from online to the store to warehousing and also delivery. Gus in warehousing was great, he understood my needs with a busy family of 5 for my washing machine to be delivered asap. And it was. Friendly, organised and prompt. thankyou."
Darianne Willmott, 29 May 2010
"excellent thankyou! cheapest around and very prompt delivery!"
Nathan E Murphy, 25 May 2010
"Great service with good advice and helpful in every way"
Rob Schinkel, 24 May 2010
"My experience was first class with E and S. I was very pleased with the contact I had with Gus and the commitment he showed to getting the product to my door. He went way out of his way to ensure I received my dishwasher, and was very polite and responsive to my needs."
Maree Delaney, 24 May 2010
"Fantastic. Staff were very attentive and answered all questions quickly and accurately. Choosing items online, paying for them and arranging delivery was a very smooth, easy process."
Bronwynne McPherson, 20 May 2010
"Thanks again. The washer arrived on time and we are very happy with it. Thanks again for such a smooth and fantastic transaction from beginnning to end. That just doesn't seem to happen often enough these days so we are very grateful."
Trudy Webb, 10 May 2010
"Very impressed with the service and price. Online puchasing was simple, the item was delivered on time and installed as promised by a very pleasant young man. Also appreciated the emails and phone calls confirming the order was on schedule. Very happy and will purchase through E&S online again. Have already recommended to others. "
Julie Walpole, 05 May 2010
"Very easy on-line ordering. Follow up e-mail was excellent and very timely and delivery was exceptional. Very happy :-)"
Lisa Dell'Oro, 04 May 2010
"Hello Gus, I would just like to record my absolute satisfaction in relation to this purchase. Your communications and the courtesy of your delivery man were exemplary. It was a pleasure to do business with you and I am sure it will not be the last time!"
Calvin Twigger, 25 April 2010
"I appreciated Gus's effort to find me the details on various dishwashers. His information allowed me to be very comfortable with my choice. Thanks for arranging the delayed delivery which better suited me. Very personal and professional. Thanks"
Joel Krewaz
"Very easy and fast. Good description of product on line and fast response once order went through. It was good to get a confirmation email from E&S and very happy with the price. Sink is yet to be installed but from what i've seen so far, all looks good."
Carole Bouwmeester, 27 April 2010
"Very good, I was able to compare the product price with other companies and find the best buy."
Karen Godfrey, 26 April 2010
"Great- really appreciated a phonecall and offer to deliver on the weekend. Also great to have the old machine taken away and new one insalled."
Rita Murphy, 27 April 2010
"After finding all the information on line, I actually rang to place my order as I had a few more questions.But Gus was very helpfull."
Meryl Campbell, 26 April 2010
"Delivery & follow-up (& through) was one of the best I've experienced via online."
Richard Wazny, 19 April 2010
"Great. Customer service from Gus was excellent."
Heather Greenwood, 19 April 2010
"Quite straight forward. Good communication on availability of goods"
Dianne Parslow, 19 April 2010
"Experience was easy and staff very helpful."
Cheryl Hicks, 19 April 2010
"Gus, A quick note to say thanks for the great service! You guys were speedy fast with the order, communication and delivery. Product and price was excellent. Very courteous delivery driver. We'll be back!"
Joe and Christina, 12 April 2010
"Perfect. Like the Apple Ads, 'it just works'.
Although I didnt know until after I ordered that you also fitted the new machine, tested it, and took the old one away. This is a strong selling point too, and I do recommend you have it somewhere quite visual on your site. Very happy and impressed with process. If all online purchasing was like this, it'd have a better rep. "
Creena Phillips, 07 April 2010
"Experience was easy and with no fuss. I knew what I was looking for and purchased it with out the presure of up buying because of sales rep pressure. We chose to pick up the unit rather than delivery. Thank you"
Natalie Vandenberg, 07 April 2010
"Very happy with the service we received. Very straightforward, helpful; really couldn't fault it. Especially as my oven broke on a Tuesday, and we were planning a birthday party on the following Sunday, so were looking for a really speedy order/delivery!"
Katie Coulter, 30 March 2010
"Thankyou Gus for your personalised service. I would not hesitate in purchasing again from e & s or recommending to family and friends."
Sonya Hands, 19 March 2010
"Good followup by staff when the item we ordered wasn't available. Very good delivery service by driver."
Jane Le Plastrier, 17 March 2010
"A very smooth transaction and I also had a lengthy discussion with Gus on the phone to figure out the best purchase for our family's needs and budget. What fabulous service!! He really went above and beyond the call of duty. To top it all, E&S offered the best price."
Karin, 10 March 2010
"Was extremely happy with everything, from the price, to the communication, delivery time and manner and product."
Margaret Downie, 10 March 2010
"Very impressed with level of communication via email & phone & actual delivery & installation of washing machine"
Bruce Genat, 09 March 2010
"Excellent, web site was straightforward and easy to use. Very responsive service from a couple of followup phone calls and emails."
Peter Holmes, 02 March 2010
"We visited your impressive showroom in Moorabbin and were pleased with the helpfulness of the staff and the price of a proposed replacement unit. Naturally, for a purchase of this magnitude, we checked other nearby outlets for price, but none came even close to your advertised price. A problem emerged with regard to delivery the next day, as the delivery schedule was fully committed, but your staff very obligingly noted the urgency of the situation and arranged for the new unit to be delivered. Before we even arrived home there was a message on the answering machine from your dispatch office advising that the delivery would be made between 12 noon and 2pm the next day (Saturday). At 1.10pm your truck arrived, the new refrigerator was quickly and expertly installed, and the old one removed. I was pleased to see that you deliver your products in your own truck, properly fitted-out for handling heavy goods and staffed by a helpful and courteous employee, as opposed to rough and ready contractors so often used by other organizations. In retrospect, it is apparent that all the above are the reason why you are still in business after so many years.”
Lindsay Ingram, 17 February 2010
"The guy who delivered and installed was great, the emails to let me track my machine was great and i was informed of an approximate time so did not have to hang around all day."
Robyn Graf, 11 February 2010
"In regards to the online service it was good. The response and service and delivery was excellent. but I must say that your washing machines are good value on line. Before I call a halt I must thankyou and Mike Sinclair for the effort in given towards customer relations please keep up the good work. It was pleasure doing business with you."
Anthony Scanlon
"I have to say I couldn't fault your service at all. Outstanding!. There is nothing I can think of that would have been an improvement. I'm really happy with the Dyson - good decision! Your commitment to communication was the one thing that stood out above any other company I've dealt with."
Noel Ware, 02 February 2010
"First of all we are very happy with our purchase of cooker and Rangehood, they are performing well. You delivered as promised and delivery was to our approval and at present there is nothing further that we need of assistance. We found the service great, and the internet interaction between youself and us was terrific. You identifying the mistake in my ordering an LPG instead of natural Gas saved me lots of embarrassment and inconvenience and again I thank you. The website is easy to find, navigate and very comfortable for ordering and completion of transactions. I think you people did everything necessary to make the operation successful for us and we would feel very happy dealing with the online store at anytime for further purchases."
Darryl Holmes, 02 February 2010
"Hi, I would like to thank the staff from Ashburton that helped with my purchase of a Siemens w/machine. From the sales girl to the delivery driver, the delivery driver was fantastic and actually set it up for me. Service like that is rare these days."
Donna Whiffin, 01 February 2010
"The product is very good and good price value too, pick up service was excellent."
Peter L, 28 January 2010
"I ordered a fridge and washing machine online with E and S Trading. I just wanted to thank you for making it so easy. I had an excellent experience with customer service, price, and delivery."
Adam Perczuk, 28 January 2010
"Hi Gus
I have no problems with ES Trading, as usual your service and price is the best. And your deliveries are on time. We will always do business with your company. All the best"
Wayne, 27 January 2009
"Excellent– delivery men where clean, well presented, friendly and on time. Communication with the office, in particular Gus, was professional, friendly, dealt with and followed up efficiently."
Robyn McAllister, 27 January 2010
"Thank you to Gus, Neil and Paul for the exceptional customer service. Polite, respectful of property – genuine quality service. Welldone lads – a pleasure meeting you all."
Robyn McAlister, 23 December 2009
"You mention that the purchase of my washing machine did not go as planned.
I've always said that "mistakes happen and things go wrong but the measure of a good company is how they react". I was thrilled with your response to my delivery mishap. You gave me a couple of viable alternative arrangements to choose from and I am very happy with the outcome. I will definitely be looking at E.S. Trading Online as a first option for my future purchases."
Paul Beraldo
"I visited your new store in Moorabbin today and purchase a Nespresso machine. I wanted to compliment Dermot and Donna on their great service. They were friendly and only too willing to assist my wife and I in making our selection."
Leon Colla
"Really like the quick responses to emails, site was easy to navigate and provided a good amount of detail."
Will Chan
"I was phoned first thing the next day and advised that delivery would be that very day! It was an incredibly efficient and prompt service. Thank you."
Ann McGarvie
"The installation guy was most helpful, even gave a short demo!"
Wendy Ross
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