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faq

We have compiled a list of answers to frequently asked questions. If you have a question that isn't answered here, please contact us.

How long have E&S Trading been in business?
Which areas do you deliver to?
How much is delivery?
Do I get the same level of service On Line as I do in the store?
What shopping security does this website have?



How long have E&S Trading been in business?

Established in 1962 by Bob Sinclair, E&S Trading is one of Victoria’s oldest family-owned specialist kitchen, bathroom and laundry retailers. E&S Trading is run today by brothers Rob and Mike Sinclair and mother Kaye Sinclair.You can learn more about E&S Trading on our history page.


Which areas do you deliver to?

We deliver to areas in Victoria, Tasmania, New South Wales, Queensland and ACT, unfortunately we do not currently deliver to Western Australia and Northern Territory. The delivery cost to your area can be calculated at any product page, simply enter your postcode.

If your postcode shows "available by quote" then it is likely you live in an area our transport company doesn’t visit regularly. This doesn’t mean we cannot make your delivery, it just means we need to quote on a job-by-job basis in these areas. Please contact our customer service department for more information on 1300 KITCHEN.


How much is delivery?

We charge a single delivery fee for your order for any number of items to be delivered to one single address.  We also offer a number of delivery option some of which incur an extra cost.

During the checkout process you will see some options available for your delivery area. These include:

i) Same Day Delivery – Additional fee of $22. Only available in Melbourne, all stock in order must be shown as available.
ii) Next Day Delivery – No additional cost. (Must be ordered before 12pm for Adelaide, Canberra or before 10pm for Melbourne and Geelong).
iii) Dishwasher Installation Service – Additional fee of $62. Melbourne only. Not available with Same Day delivery option.
iv) Preferred Delivery Date – Saturday delivery only available Melbourne.


Do I get the same level of service On Line as I do in the store?

There are many retailers selling the same products as us, the same brands and perhaps even the same prices. Where E & S Trading differs from the rest is our absolute commitment to customer service. For us, customer service means that every area of our business is totally committed to ensuring that our customers are happy. We want you to know that when you purchase from us, we are always there to help, long after you have left the store.


What shopping security does this website have?

Your security is a priority at http://www.estrading.com.au/. We use the latest security technologies to encrypt your personal information as it travels across the internet and your credit cards are guaranteed against fraudulent charges. We've designed the site so that these protections are automatic; there's nothing you need to do except shop...with confidence!

E & S Trading uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL is the most widely used data encryption coding system for secure e-commerce transactions. All of the forms on our site are secured with SSL technology, which means your credit card numbers and other personal information, is always encrypted (scrambled) before it is sent or received over the Internet. The following indicates that you have entered a secure session and will be present when you are requested to enter your credit card details:

  • the "https" in place of the usual "http" in your browser address box
  • the small padlock at the foot of your browser or next to the URL bar (IE7)

(Note: As you move around on the site, you may notice that some pages display http in the address window, instead of https. Don't worry—that just means there's no place for you to enter information on those particular pages, so there's nothing for us to encrypt. Anytime you move back to a page with forms, https will appear again.)






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a family owned business since 1962

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